Our Commitment
We want you to be happy with your purchase. If something isn’t right, please contact us and we’ll do our best to help.
Return Window
You may request a return within [X] days of receiving your order. [Confirm the exact number of days with client.]
Eligible Items
To be eligible for a return, items must be:
Unused and in their original packaging
In the same condition as when you received them
Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
For hygiene and safety reasons, the following items may not be returned once opened or used: [Confirm with client. This commonly applies to skincare, personal care, and grooming products, but the actual policy is the client’s decision.]
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please contact us within [X] days of delivery with your order number and photos of the item. We will arrange a replacement or refund.
How to Request a Return
Email us at info@sellersnova.com with your order number and reason for the return
Our team will confirm whether the return is approved and explain the next steps
Send the item back as instructed [Confirm who pays return shipping: customer or store, depending on the reason]
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within [X] business days. [Confirm the timeframe, and how refunds work for Cash on Delivery orders if COD is offered.]
Exchanges
[Include only if the store offers exchanges. Confirm with client.]
Contact Us
If you have any questions about returns or refunds, contact us at info@sellersnova.com.